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Citizens Services

Description Of Services:

The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner.  This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

Division Objectives:

  1. Create, implement, and sustain a centralized call system capable of resolving non-emergency service requests with faster response times and higher rate of  resolution than previous systems. (311 call center)

  2. Efficiency gains in grade and volume of service calls for quality-of-life issues within the division’s ancillary programs while reducing costs. (Clean & Seal, Impact Team)

  3. Continuing support of the rejuvenation of inner-city neighborhoods through restoration efforts, educational programming, and safety agendas. (Weed & Seed)

  4. Redoubling of efforts towards keeping area neighborhoods drug and crime free through the use of Clean Sweeps; sweeps also to contain greater interdepartmental involvement. (Save Our Streets)

  5. Creation and deployment of a Citizen’s Participation Academy to create greater rapport between city officials and residents.

  6. Creation and implementation of a centralized Block Club registry and a block club incubator in conjunction with the Buffalo Board of Block Clubs.

Computerworld's Premier 100 Technology Leaders for 2016





Computer World's 2015 Data+ Editors Choice Award 


Awarded Citizen-Engaged Community 2012-2014

Contact Us

Department Head:

Oswaldo Mestre, Jr., Director of Citizen Services 
Email Address:

Mayor's 311 Call and Resolution Center
Robert Kreutinger, Housing Violations & Complaint Manager
Phone Number:

34 and More Recycling Program

Do Your Part, Buffalo. RECYCLE!

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